After that, continue by switching to the general option.Once done with that, either select the Avast premier or the Avast internet services as the Avast Firewall.Then, related to your Avast services, you will be required to tick the boxes appearing on your screen.Hit the start button and select the service option to continue.Here are the steps to enable the antivirus software: Most of the time the issue is resolved by this only. The very first thing one should do while facing any such issue with their Avast software is to enable the antivirus software. Here are the methods you can use to fix this issue of Avast not scanning the files and any other documents: Method 1: Enable the Antivirus Software Methods of How to Fix Avast Unable To Scan Files So these were the main reasons for Avast not being able to scan your files, keeping all these in mind, you can easily fix this issue, let’s learn how. So while scanning any file on Avast, make sure that you have a proper internet connection. An unstable internet connection can also be the reason for Avast not being able to scan files and other documents.So while using Avast through a web browser, make sure it’s fully updated. Sometimes, we also use Avast through a web browser and that browser can be outdated too which can create some errors too.So make sure that the application or the file is downloaded properly. The recent downloads of some files and folders may be incomplete, which causes some basic errors in the operations of the software.The thing with such antivirus software is that using them for too long and not updating them gives rise to some errors like this one. The very first and the most common reason for Avast not scanning the files is using its outdated version.There can be several reasons for Avast not being able to scan files, let’s have a look at some of them: So let’s have a look at how you can fix avast not scanning files but first let’s the reasons behind this. Once this happens, no matter how much you look for and how many times you try, you are still stuck with the question of why can’t you scan some files? The reason behind this is not knowing the right steps to fix this issue, but this is why we are here. Avast firewall won’t start is one thing but the main problem with Avast software is that sometimes it is unable to scan some files. Well, no software is glitch-free, this is why there’s a solution to each of their glitches. No doubt, Avast is an excellent software for keeping your device secure, but the thing with it that bothers everyone at some point in time is its glitches. You can either have the freeware or the paid version of it depending on your requirements. It’s an internet security application developed by Avast itself for Microsoft Windows, macOS, Android, and iOS. Step 5: You can also specify when you want to apply these exclusions.While looking for an antivirus product for your computer and browser security, you must have come across Avast Antivirus. Step 4: Now, find the menu in exclusions and add those which you want to ignore by the shield. Step 3: Now, select the shield name (web, game, file, mail) that you want to add in the exception list and click the Customize link. Step 2: In the settings, look for Active Protection and click it. Step 1: Go to the Dashboard of Avast antivirus and click the Settings option. The following are the detailed instructions. You will also be able to whitelist a shield be it a web shield or mail shield, file shield, and games completely. This method is used when you wanted to exclude a program from Avast. Then you should go back to your browser and try to access the URL to check if the issue has been fixed or not. Step 4: Click ADD EXCEPTION to save the URL. Then you can type the URL that you want to add in it. Step 3: Under this tab, click ADD EXCEPTION and a new window will pop up. To except URLs from Avast protection, you need to do the following steps. If Avast blocks any website, you can except it from the blacklist to access it. It will prevent it from scanning in Avast. Step 4: This will now allow programs or websites on your PC. Step 3: Here you would need to provide the path of the file or folder add to Avast whitelist. Click the Exceptions tab under the General tab. Step 2: Then click Menu and click the Settings tab. Step 1: Open Avast on your computer and go to the Avast dashboard. Here is how to add exclusions to Avast for files and folders. If Avast blocks any files and folders, you can except it from the blacklist to access it. Read More How to Add an Exception to Avast For Files and Folders
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